What we answer
Factual corrections. If we got a number, licence type, ownership detail or timeline wrong - send the link, point to the error, attach the source. We fix it within 24 hours and credit you if you ask.
Platform data updates. Licence upgrades, new features, published accounts, regulator decisions. If you run a platform and something material changed, tell us. Include the public evidence (regulator register link, press release, audited statements). We update the fact table and refresh the grade in the next monthly cycle.
Documented investor experiences. Stuck withdrawal? Buyback stopped honouring? Real yield wildly off advertised? Send the dates, amounts and screenshots. We do not publish everything, but documented patterns influence Watch/Red list reviews.
What we do not answer
Grade lobbying. "Our platform deserves A+" is not a data update. The grades come from our methodology, applied to public facts. If the facts change, the grade changes. Lobbying does not move it.
Investment advice. "Should I invest in X?" is outside our scope. We grade platforms; you decide fits. Read how to choose a P2P platform for the framework.
Platform customer support. Stuck account, verification issue, payout delay - contact the platform directly. We do not mediate disputes or chase platforms on your behalf.
Response time
We answer corrections and data updates in 3-5 business days. If it takes longer, we are cross-checking sources or the question sits outside what we cover.
Address: [email protected]
Languages: English, French.
No contact form
We do not run a backend for a contact form. Email is faster, leaves a thread, and does not feed your address into a marketing funnel.